rvdw
rachel van der westhuizen

1 reviews | Active since Nov 2020

03 Dec 2020, 21:49

FED UP WITH CELLC

Dear Cell C

This is month 4, countless calls to your contact centre, hours of explaining, logged a complaint weekly since receiving the laptop...logged 2 complaints with hellopeter in the hopes of getting my issue resolved.

This is my final attempt, i will be stopping my debit order and will drop off this notebook at the closest cellc if i dont get Microsoft. I will not be paying for this.

1. Received a notebook not a laptop 2. I never received a sim 3. I never received a router 4. Never received Microsoft

I am paying for 4 months for a notebook(not a laptop) i cant use.

I am a teacher, thats unable to wirk from home thanks to CellC. i will not be renewing the 4 contracts i have with you. This us crazy to say the least

0
Replies (2)
Cell C
Cell C's reply04 Dec 2020, 07:44
Official
Good day Rachel van der Westhuizen

Thank you for contacting Cell C. 

Our team will be in touch to provide assistance. 

Regards
^MP 
rvdw
rachel van der westhuizen's update13 Dec 2020, 22:40
Reviewer Update
Good evening, today is the 13th Dec, 10 days after you said someone will be in touch. I have not had a call, sms, whatsapp, email, nothing.

If i dont hear back fron you with a resolution, i will be dropping this notepad off at CellC in Kenilworth. I will be stopping all further payments and would like to be re-imbursed for all payments received for this notebook that i have never used and still to do this day, never received a ****le or sim card with the data.

Your lack of responses and follow up and lack of resolving my query speaks volumes CellC.