TP
Tyrone P

1 reviews | Active since Oct 2011

19 Jul 2017, 19:31

Fed up with Cell C Service

<p>I've had a Giga 20 package since 2013, upgraded again in January this year and my data, since Feb was ending around the 15th of each month, which was unusual so I called Cell C and was told that they could see that I was receiving 5 to 10 gigs less each month. I was told that I will be getting 30 Gigs anytime data that will expire at the end of Aug, this is excluding the 20 Gigs I suppose to receive monthly. I was also told if i am not happy, i can cancel my contract at any time, no penalty. On Sat 15th July my data cuts off so I call Cell C and explain what was promised to me, I speak to a Quincy, my luck, he is super arrogant and cannot understand the situation, who tells me 'I don't know what you've used and to log a complaint will take 28 days, this is Cell C, welcome to Cell C.' That's the type of service one receives. I get a call on Mon from the guy who helped me in April and said he has to get a report and will get back to me on Tues. It's now Wed, I am paying so much more for top up when I was promised data I had originally paid for. Cell c has become the most expensive network in SA. I definitely want to cancel now, service is so bad and I am being ****** of Data.</p>

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Replies (1)
Cell C
Cell C's reply20 Jul 2017, 07:31
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN