DR
Danielle R

1 reviews | Active since Apr 2024

05 Oct 2024, 02:43

....... Fed up

Danielle rossouw customer service case number *** the number i want to do a sim swap on is *** As I told the consultant my phone was broken and put my cellc sim in my brother's phone don't know did he loose or they ****** him with his phone with my sim card in. So by the time I'm gonna get a sim swap it will be to late course I got a permanent position but I have to have my cellc number that I app**** on which seems impossible to get.Last night I phoned customer care again but it's obvious I don't know when did my brother recharged or who did he phone last course my Brother is an alcoholic so no use asking him. What must I do to get a sim swap you guys are supposed to ban those people giving out sim cards on the road for free course at the end of the day it's affecting your business I mean om ....... fed up with Cellc something needs to be done imagine all the people don't know they must not take sim cards from people on the road so at the end of day it's gonna Be more than just a problem. I also went took my last money I could have bought my children bread from my taxi fair all the way to Kenilworth Center Cellc the consultant just told me to go I can't remember which Cellc it's good I phoned them first luckily a very well mannered guy picked the phone up and told me Mam rather go to Cellc in Bloue Route Mall course it's nearer an it will cost lesser traveling so I mean what the .... Is happening at Cellc

0
Replies (10)
Cell C
Cell C's reply05 Oct 2024, 08:18
Official
Dear Danielle Rossouw

Thank you for contacting Cell C.

We do apologize for the inconvenience caused by this.

Please note that the security check is mandatory, these security check questions have been put in place to avoid possible ***** and to protect you as our customer.  

We recommend that you obtain an Affidavit stating the circumstance regarding your sim card being lost and the reason you need to do a sim swap.  As soon as you have this, please visit your nearest Cell C store with your ID and proof of address in order for the number too be registered under your details.

Regards
Cell C | DA




DR
Danielle R's update06 Oct 2024, 11:56
Reviewer Update
Hello Cellc is really useless I'm at cellc Kenilworth Center and again the lady told me she cant do it i must go to Cellc in Cavendish Squere im sitting in the mall in KC dont know which way to go course i don't have any traveling so whats going on here
DR
Danielle R's update08 Oct 2024, 17:36
Reviewer Update
The consultant can get hold of me on that number *** but only after 13.00 they can phone until 14.00 im available
DR
Danielle R's update08 Oct 2024, 17:50
Reviewer Update
Are they gonna do the sim swap on this Rica serial number ***
DR
Danielle R's update09 Oct 2024, 13:56
Reviewer Update
Hello and Thank u so much Cellc my sim swap is in progress and how long does it take for a sim swap
DR
Danielle R's update09 Oct 2024, 16:49
Reviewer Update
Ok so the number Will be on the unregistered sim i gave them
DR
Danielle R's update09 Oct 2024, 17:42
Reviewer Update
Gods gonna Bless U Guyz Abundantly Ive Got My Number Back Good Work Cellc
Cell C
Cell C's reply09 Oct 2024, 17:52
Official
Thank you so much for your kind words! We’re happy to hear that you’ve successfully got your number back. Your satisfaction means the world to us!
If you need any further assistance or have any questions, please don’t hesitate to reach out. We’re always here to help.

Regards,
Cell C | GN
DR
Danielle R's update19 Dec 2024, 16:55
Reviewer Update
Hello
Cell C
Cell C's reply19 Dec 2024, 17:01
Official
Dear Danielle,

Thank you for contacting Cell C.

How can we help you?

Regards,
Cell C | GN