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Susan E

1 reviews | Active since Jul 2019

10 Oct 2019, 07:20

FED UP!!!!!

I need my statement to be sorted, it has been 8 months already and still not sorted. Now my fibre account is also not sorted. I urgently need to speak to someone in management. And I am not going to phone your customer service again. Don't have time to waist. IF ANY OF MY ACCOUNTS IS GOING TO BE SUSPENDED, THEN I AM GOING TO THE OMBIDSMAN AND ALSO SOCIAL MEDIA.

0
Replies (3)
Cell C
Cell C's reply10 Oct 2019, 10:24
Official
Good Day Susan Esterhuizen

Thank you for contacting Cell C. 

Please advise on what the issue was regarding your account. 

^MP 
SE
Susan E's update10 Oct 2019, 11:34
Reviewer Update
Debit orders from April still not allocated to my account, still arrears. Then I received statement for July and August for fibre. The account was not active that time. Only start using the fibre in September again. Did receive a statement, but cant open the file. I phone customer service but what a waist of time. I speak to at least 2-3 people and nothing happens. I really need help sorting out my Cell C account. Dont want my accounts to be suspended.
Cell C
Cell C's reply11 Oct 2019, 08:08
Official
Good Day Susan Esterhuizen 

Our team will be in touch to assist regarding the billing on your account. 

^MP