1 reviews | Active since Feb 2016
I TOOK OUT A TABLET DEAL IN MID DEC WITH CELL C, DELIVERY WAS A NIGHTMARE . I RECEIVED A SIM WITHOUT THE TABLET THEN A FEW DAYS LATER THE TABLET WITH ANOTHER SIM.... DURING ALL OF THIS I CALLED IN MANY TIMES ONLY TO REPEAT MYSELF AND TO BE TRANSPFERRED FROM DEPARTMENT TO DEPARTMENT. THEN I RECEIVE MY FIRST BILL, OF R850 BEING CHARGED FOR TWO NUMBERS SO I CALL IN AND ASK WHY NO KNOWS , STILL WAITING FOR THE SALES MANAGER TO CALL ME, THEN IM PAST THE POINT OF FRUSTRATION AND LOG A CALL ON THE CUSTOMER EMAIL I GOT A CALL THEN REPEAT MYSELF COZ THAT PERSON DID NOT EVEN BOTHER TO INVESTIGATE PRIOR TO CALLING IN ME ITS BEEN 5 WORKING DAYS AND NO FURTHER RESPONSE Reference number : *** Nqobile Bhengu , 2 SIMS WERE ISSUED SO I AM USING THE WRONG SIM HENCE MY HIGH BILL...FIRST TIME CUSTOMER AND IM DISGUSTED WITH THE TYPE OF SERVICE THEY PROVIDE..... I WANT THE INCORRECT SIM TO BE CANCEL AND I WANT TO BE REIMBURSED BECAUSE MY ACCOUNT WAS DEBITED FOR THAT SIM BEFORE I COULD EVEN USE IT, IM SO UTTERLY FRUSTRATED FOR TAKING OUT A COTRACT WITH CELL C , THAT I AM NOW STUCK WITH THIS CONTRACT FOR THE NEXT 23 MONTHS. SALES REP Modiegi Tjaro - PLEASE LISTEN TO MY CALLS!!!!
Best regards,
Best regards,
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