lC
latasha C
1 reviews | Active since May 2015
09 Sept 2022, 18:48
FED UP!!!
I cannot understand how can cellc address their emails as Dear Valued Customer... Ive been trying for the last 4 months to get answers from their call center regarding my contract at cellc as my debit date has been changed without my approval an for that mistake on their behalf they still add charges to my account which they cannot give me answers for...their call center is very unprofessional, unknowledgeable an unhelpful they do not call back customers I'm waiting for the last 3 weeks for a call back...their team leader didn't bother to do a follow up until I had to call back an ask for me...i cannot understand how as a customer I have to chase an beg for feedback back...i need answers Cellc!!!!
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Replies (2)lC
latasha C's updateReviewer Update
09 Sept 2022, 19:48Yes that is correct... It started in June...july an August.. Each time I called I'm given a reference number...ive been charged that R70 each month for unsuccessful debit order.. But why though I didn't change my debit date... Every month I have to send EFT with proof of payment... Last month I got debited R177 for unsuccessful debit order.. I should have not been charged that amount I did not change my debit date... My account is sitting at R1959 WHY???? why does my statement say debit date 6th but the system says the 28th
lC
latasha C's update09 Sept 2022, 19:48
Reviewer Update
Yes that is correct... It started in June...july an August.. Each time I called I'm given a reference number...ive been charged that R70 each month for unsuccessful debit order.. But why though I didn't change my debit date... Every month I have to send EFT with proof of payment... Last month I got debited R177 for unsuccessful debit order.. I should have not been charged that amount I did not change my debit date... My account is sitting at R1959 WHY???? why does my statement say debit date 6th but the system says the 28th
lC
latasha C's updateReviewer Update
09 Sept 2022, 20:53Please don't let it be 2 weeks from now... Or a reference number with no response
lC
latasha C's update09 Sept 2022, 20:53
Reviewer Update
Please don't let it be 2 weeks from now... Or a reference number with no response