Fed Up

Dear Peter.I have a 4 month old Samsung Galaxy Note4 contract with Cell C.Last week the phone just died.I contacted the store as it is difficult for me to get to a store. They said I had to go into the store which I did after 3 days. Got there and was told to take the phone to Samsung for repairs.Asked them what to do in the meantime because I cannot be without a phone as that was my business phone.They could not be bothered. Instead the guy said I should always have a back up phone which was seconded by his collegue.R549pm and 4months old and this was his response.Are you kidding me ? Took the phone to Samsung and still waiting on feedback. It is day 12 today and nothing yet.My husband called them 4 times already as Cell C said it is our responsibility to follow up. In the meantime I have non contact with my clients and my phone will probably be wiped after this. Yet my debit order still goes off but I have no use of the phone.I am sick and tired of Cell C and their bad service, being push around as if I'm at fault for them selling **** to me.Their mission is to sell phones and their service ends there.I will post this wherever I can to make people aware of their pathetic service