1 reviews | Active since Jan 2017

31 Jan 2017, 14:15

Fed up!!!

<p>I am sick and tired of cell c and their unprofessionalism.... I called the call centre for assistance and what did they do? The consultant simply placed her headsets on her desk while having a personal conversation with another agent regardless of me being on the line,waiting for assistance.No standard greeting was given... absolutely nothing,... this is extremely pathetic and not the first time I get such terrible service from cellc... the ladies think its the funniest thing ever... laughing at me while I wait for assistance... the call is still going on and I refuse to drop the call until assisted... my calls are recorded on my personal cell and I will definitely make it my mission to make this post go viral... and I will attach the recording to an email, and send it out until the proper assistance is given...cellc's staff are unprofessional, have no telephone ethics nor do they have a way of dealing with people... people like that shouldn't be in a customer service environment.... @cellc needs a huge wake up call... definitely taking this further... its enough I get ****** daily with data expenses and so forth... whether I use my cellphone or not, whether my data is on or not, it still goes... now I have to sit with this? Absolutely disgusting....</p>

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Replies (2)
Cell C
Cell C's reply31 Jan 2017, 14:26
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply02 Feb 2017, 08:42
Official

Please be advised that Mpho could not get hold of you on your contact numbers. However he sent an email advising you of this and on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,