Fed UP!!!!!

<p>My problem with cell c started when I changed my debit order date from the 25th to the last day 2 months back. Our agreement is for them to deduct R658.92 on the last day of every month. Cell C decided to deduct R499,91 on the 25/08 and again went back to my acct on the last day of which the debit order came back unpaid. They charge R70 for an unpaid D/O, so now whose fault is it??? Obviously when you guys requested for payment again on the last day there were insufficient funds due to the fact that you took some money from my acct earlier and on top of that an incorrect amount. Where on earth are you getting that amount from?? Anyway I called them spoke to an agent who told me that I had to email my bank statement of which I did and then also spoke to TL Vusi who assured me that the matter was resolved and won't happen again. Fast forward to September you guys deducted R431.76 on the 25/09/2016 and when you went back again on the last day there were insufficient funds. I always make sure that I transfer enough funds to my acct so that when you guys request for payment you get your money. Where are you getting the amounts from and why are you going into my account twice??? Then yesterday I got an SMS that my acct is in arrears and it will be suspended if payment is not received not forgetting the R70 you guys want me to pay... I called in and spoke to TL Phyllis and I explained my situation, she didn't even understand what I was saying and kept on talking about the returned unpaid D/O and the money I owe for them. She was no help whatsoever and again I had to email my bank statement. You guys are inconveniencing me coz now I have to drop everything for my statement and so forth. You guys are doing your own thing in my account which is not what we agreed and are honestly messing up my credit profile. I don't know what's the use of a contract if you guys can't even abide by it. Make sure you fix this!!!! It's flippin annoying. Rather stop the flippin D/O and I'll pay cash and I WONT PAY THE RETURNED D/O FEES AS THATS NOT MY FAULT. YOU GUYS EVEN OWE ME FOR THE CHARGES I INCURRED FROM MY BANK.</p>