MM
Mpho M

1 reviews | Active since Mar 2009

07 Jun 2018, 09:46

F***ED CELL C BULL S**T

Good day. I have cancel the contract with Cell C. CCD241218 and 241214. The OBF has been approved on 2018/03/07. Email conversation has been send to me advising that my contract will be terminated. Now (Today 201/06/07) I receive a call from a Rude consultant by a stupid guy named Thulani advising me that I have missed my monthly installments and I should pay and not come with story's. I ask with contract I should pay since I have cancel the old one I had with Cell C. I promise that should I get listed, I will take the matter with all the reference number to open a ***** case with Cell C prior to liaise with telecommunication ombudsman. I have all the proof email conversation and dates and people that I have spoken too. Cell C dare blacklist me - I promise I have done my research and will take it far. in my language (o ska e gate mo moselang) meaning that I am so fu** up and p***ed off with the stupid consultants and service I received from Cell C 074 **********

0
Replies (4)
Cell C
Cell C's reply07 Jun 2018, 09:58
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our team members will contact you and assist with this matter.

Regards

Cell C | DA

Cell C
Cell C's reply07 Jun 2018, 12:48
Official

Thabisile confirmed that your query has been attended to.

Regards

Cell C | DA

MM
Mpho M's update07 Jun 2018, 12:49
Reviewer Update
Good day - Thabisile has phone me and as per our telephone conversation, she has investigated and confirm that the mistake was on their side. She confirm that she will migrate my number to prepaid and cancel the contract. A credit of R91.82 will be credited into my number. I haven't received it yet. But I have received the sms advising me of the migration.
MM
Mpho M's update07 Jun 2018, 14:42
Reviewer Update
Good day, As per email from Thabisile. Good Day, Thank you for the response. Kindly be advised that your credit has been processed and will reflect within 7 days. Regards, THABISILE NGCOBO WRITTEN CORRESPONDENCE DUAL AGENT Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch www.cellc.co.za