GS
Gcobisa S
1 reviews | Active since Nov 2024
06 Nov 2024, 15:54
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MY CONTRACT ENDED WITH CELL C ON THE 31ST OF OCTOBER. I HAVE BEEN TRYING TO CALL YOU PRIOR TO CANCEL BUT TO NO AVAIL, TODAY I FINALLY GOT THROUGH AND I AM BEING TOLD ABOUT SOME 30-DAY PERIOD. HAD YOU GUYS ANSWERED MY CALLS PRIOR, I WOULDNT HAVE THIS PROBLEM. AND DONT GET ME STARTED ON THE GETMORE ****, I WAS TOLD I CAN GO TO ANY STORE AND WHEN I SEND MY RECIEPTS, I AM TOLD THAT I NEED TO BUY READY MEALS ONLY IN ORDER TO GET THE CASH BACK. I AM TELLING YOU NOW THAT I WILL NOT PAY YOU GUYS. FIX THIS.
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Replies (2)GS
Gcobisa S's updateReviewer Update
06 Nov 2024, 16:51Hi cell c. Yes, look further into that because I am not willing to pay until end December for a contract that has expired in October. As for the Getmore, I am really not willing to pay for that service, pull up the recording of my conversation with the consultant and you will hear that nothing about ready meals was mentioned. Therefore, I request that my cancelation for that service becomes immediate, furthermore, that consultant said that I can CANCEL GETMORE ANYTIME, nothing about a 30-day period. I cannot be a victim of false advertising on your part. If I am going to be billed for November, then I should be billed for the services(benefits) and my insurance- nothing else. Looking forward to having a fruitful conversation with your consultant.
Regards,
Regards,
GS
Gcobisa S's update06 Nov 2024, 16:51
Reviewer Update
Hi cell c. Yes, look further into that because I am not willing to pay until end December for a contract that has expired in October. As for the Getmore, I am really not willing to pay for that service, pull up the recording of my conversation with the consultant and you will hear that nothing about ready meals was mentioned. Therefore, I request that my cancelation for that service becomes immediate, furthermore, that consultant said that I can CANCEL GETMORE ANYTIME, nothing about a 30-day period. I cannot be a victim of false advertising on your part. If I am going to be billed for November, then I should be billed for the services(benefits) and my insurance- nothing else. Looking forward to having a fruitful conversation with your consultant.
Regards,
Regards,
Cell C's replyOfficial
06 Nov 2024, 17:00Thank you for your response.
Our Team will investigate the matter and we will ensure that this query receives the priority it deserves.
Regards,
Cell C | TN
Our Team will investigate the matter and we will ensure that this query receives the priority it deserves.
Regards,
Cell C | TN
Cell C's reply06 Nov 2024, 17:00
Official
Thank you for your response.
Our Team will investigate the matter and we will ensure that this query receives the priority it deserves.
Regards,
Cell C | TN
Our Team will investigate the matter and we will ensure that this query receives the priority it deserves.
Regards,
Cell C | TN