gV
gareth V

1 reviews | Active since Apr 2018

05 Jul 2018, 12:40

fauly Huawei P9 lite

upgraded during 02/03/2017 and got a Huawei p9 lite smartphone with imei number : ********** ********** 4 with cellphone number ********** 516 at Cell C . After a month there was no network and the cell phone was not working. i then took the cellphone to "we Fix " at the pavillion Durban and they assured me that they are contracted to repair Cell C / Huawei cellphones under waranty. i then received my phone back after +- 4months as the manageress at "we fix" informed me that they sent my phone directly to Huawei to replace the main board. after i received my fone it was was working fine then on 2017-11-04 the microfone packed up. i took the fone back to wefix and they claimed to fix it but didnt. i then took the fone to Cell C store in Kokstad and after 2 mont iam told my fone is out of warranty and Cell C wont repair it. i am now frustrated as i have been paying for a cellphone since March 2017 and have never had a chance to use this fone . PLEASE HELP ":>?

0
Replies (6)
Cell C
Cell C's reply05 Jul 2018, 12:51
Official

Good afternoon Gareth

We have referred this matter to one of our team members for assistance. Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply05 Jul 2018, 14:26
Official

As per communication, Lungi will be expecting your email.

Regards

Cell C | PN

Cell C
Cell C's reply06 Jul 2018, 09:06
Official

Lungile confirmed that she contacted you and provided interim feedback.

Regards

Cell C | PN

gV
gareth V's update11 Jul 2018, 08:32
Reviewer Update
ok so now all the blame is pinned on WE FIX. how is it that WE Fix did warranty repairs on my device and did not charge me a cent ???? and yet you say that not authorised to repair Cell C devices .
gV
gareth V's update11 Jul 2018, 08:35
Reviewer Update
i would also like to add that the manager at Kokstad Cell C has tried EVERYTHING within his capacity to assist me and has been extremely helpful to me . big ups to Tsepho Ngoako.
Cell C
Cell C's reply12 Jul 2018, 07:25
Official

Lungile contacted you and provided the outcome feedback from repairs.

Regards

Cell C | PN