Faulty Xperia M5 less than a month old
I got a Sony Xperia M5 on 23 December supposed for an upgrade. It seems ridiculous to call this phone an upgrade when it shuts off even with 90% battery life. I have been telling CellC I want to cancel this contract and everytime they call they want me to take it in for repairs which of course mean that I will continue paying despite not using the phone as it is with repairs.<br> Utterly ridiculous that this new phone, less than a month old, is now needing repairs.<br> As a consumer I have a right to a working phone as was promised in the contract.<br> Now I want to cancel my contract period.<br> <br> Call centre agents are not really helpful, all they do is transfer my call to every department. As if I have time to just talk on the phone about this faulty phone.<br> <br> REALLY BAD SERVICE!!!!!!<br> <br>
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
