Faulty unfixable phone.

My wife's contract phone, 6 months old, started having a problem of intermittendly not charging and only wanted to charge if you restart the phone. We took it back to the shop and they instructed that we take it to the Samsung service centre - we did.

Since then the software has been updates twice, the charging port replaced twice and the motherboard was also replaced - and it still have the problem. It even went up to Joburg head office.

The phone came back to CT and no one even called us to say the phone is back. We went back to the shop to ask as it was after 3 weeks in Joburg. Joburg said they update the software. This has been done and it was not fixed.

Now we run businesses from our phones and to be without a proper phone for the last 2 months that we pay for is not acceptable.

The only action is for us to get a new phone from CellC as this damn phone is not fixable. We don't want anything better or worse - just the exactly the same model phone please.