Faulty Sim cards

i Had done an upgrade on my lines with *** *** 1176 and the phone was delivered, i then tried to activate the line with the nano sim which was delivered with the phone and to find that the card is faulty, i call cell c call centre to inform them of the and they was to call me back [1] they never called back [2] i was told that i am to buy my sim card that would cost 99c as they would deliver a new card that would take 3 to 7 days to get to me.[4] i then went to carlton centre cell c and arrived there at 16:35 to only get served on at 17:20 and had to pay R20 for the card.<br> <br> [5] i called cell c centre again to activate the card using my ref no.*** i was told that i con not have my sim swaped as the department is closed and i have to wait till 07/02/2015 for a call back