KC
Kevin C

1 reviews | Active since Oct 2016

25 Oct 2016, 15:08

Faulty Sim Card

<p>I renewed my contract with Cell C in April 2015, I was given a new sim card as the phone required a micro sim. In April 2016 the sim card stopped working, after approaching Cell C, I was told that I had to purchase a new card and port the number which I had to pay for. October 2016 the sim card stopped working once again and I was again told that I had to purchase a new sim card and once again port the number and I was resposible for the costs. Ive also been informed by Cell C Bluff that these card only carry a three month guarantee and that these card normally only last about six months. It is ridiculous, that we may need to change our sim cards four times in a two year period, contract holders should be treated better than this.</p>

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Replies (2)
Cell C
Cell C's reply25 Oct 2016, 15:34
Official

Thank you for posting to us.

This is strange, you have changed SIM cards four times in two years? We have requested one of our consultants to follow up on this matter and assist.

We apologise for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply26 Oct 2016, 10:45
Official

Skhumbuzo confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN