Faulty product and bad service

This is the second time I have resorted to HelloPeter to get my issues with Cell C resolved. I posted a complaint on 15 September 2015 which has still not been resolved by the staff at Cell C Lakeside Mall. <br> <br> I bought an internet ****le from the Lakeside branch which was unable to work (for history of complaint see post on 15 September 2015). After a day of troubleshooting with the Cell C I.T department it was still not working. On 17 September 2015 I tried to exchange the ****le at the Lakeside Mall branch. I was told by staff that they would need to send it away to be confirmed as faulty before they could offer an exchange or refund (OBF164109). Both the manager and staff stated that I would get feedback in 7-10 working days. After 12 working days with no feedback, I called the store. I spoke to the manager who said she would call me back. Unsurprisingly, she didn't. I called the store a number of times after that but my calls were not answered. <br> <br> I am trying to run a business and have been without internet for 14 working days!<br> Biggest waste of time! <br> Yet another bad experience with Cell C. <br> I want my money back so I can buy a ****le from an actual SERVICE provider.