TM
Tebello M

1 reviews | Active since May 2015

11 May 2015, 12:49

Faulty Phones issued to loyal customers

I have a cellphone contract with Cell C. I took in my phone (Huawei P6) to Cell C in November 2014 for repairs and Cell C failed to fix it. They quoted me on a new phone, which i paid with no objections. I received the new phone (Huawei P6) in late December 2014 and it worked perfectly fine for 3 months, then it started to lose reception badly and the internet was not working anymore, it could not make nor receive calls and sms's. I took it in to Cell C, they are now quoting me on a new phone again, telling me that the old phones warranty is expired. How can they give me a ''Brand new phone\ on the warranty of an old phone which does not exist anymore?. Cell C has no respect for its customers. What will happen if i pay

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Replies (1)
Cell C
Cell C's reply11 May 2015, 13:04
Official
Hello MaqsMoth,

We are sorry to hear that you have received unsatisfactory service. This is definitely not the kind of service we wish to offer to our valued customers.

We have requested one of our team members to assist and a resolution will be provided. Do expect communication during the course of the day.

Regards
Cell C | PN