LJ
Lizette J
1 reviews | Active since Dec 2018
03 Jul 2024, 17:07
FAULTY PHONE?
As I cannot add to my previous post wrt my OPPO A78. Cell C did call me daily and collected the phone on the 27th, it was returned to me today but I'm not very happy. According to piece of paper wrapped on the box where it notes the following 2 faults: 1)Phone freezes, that one is correct 2)Alarm pops up, that is INCORRECT the problem is that the alarm does not show correctly What was not addressed was that ads continually pop up. Now I have been without my phone for at least 2 weeks and I am not prepared to load all my apps etc. to a phone that was obviously not assessed correctly.
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Replies (2)
Cell C's replyOfficial
03 Jul 2024, 17:34Dear Lizette Johnstone
Thank you for contacting us.
The matter will be escalated to our Support for assistance. We sincerely apologize for the unpleasant experience.
Regards
Cell C | NT
Thank you for contacting us.
The matter will be escalated to our Support for assistance. We sincerely apologize for the unpleasant experience.
Regards
Cell C | NT
Cell C's reply03 Jul 2024, 17:34
Official
Dear Lizette Johnstone
Thank you for contacting us.
The matter will be escalated to our Support for assistance. We sincerely apologize for the unpleasant experience.
Regards
Cell C | NT
Thank you for contacting us.
The matter will be escalated to our Support for assistance. We sincerely apologize for the unpleasant experience.
Regards
Cell C | NT
LJ
Lizette J's updateReviewer Update
05 Jul 2024, 17:53Well after not having my phone for almost 2 weeks it is returned to me with a scratch on the back and of course Cell C is saying the phone was fine when they sent it back, in other words they are insinuating that I'm a ****. First excuse was why didn't I check the phone when the courier came, 1-I was not told to open the parcel and 2-it was pouring with rain. When I sent the phone in I wrapped it in the wrapper that it comes in and it had the cover on, it came back no cover on and it was just put in the box, no wrapping. I am now sick of their excuses and insinuations and as my contracts come up for renewal I will be taking my business elsewhere. PEOPLE PLEASE THINK TWICE ABOUT GETTING A CONTRACT WITH CELL C, YOU HAVE BEEN WARNED
LJ
Lizette J's update05 Jul 2024, 17:53
Reviewer Update
Well after not having my phone for almost 2 weeks it is returned to me with a scratch on the back and of course Cell C is saying the phone was fine when they sent it back, in other words they are insinuating that I'm a ****. First excuse was why didn't I check the phone when the courier came, 1-I was not told to open the parcel and 2-it was pouring with rain. When I sent the phone in I wrapped it in the wrapper that it comes in and it had the cover on, it came back no cover on and it was just put in the box, no wrapping. I am now sick of their excuses and insinuations and as my contracts come up for renewal I will be taking my business elsewhere. PEOPLE PLEASE THINK TWICE ABOUT GETTING A CONTRACT WITH CELL C, YOU HAVE BEEN WARNED