Faulty phone and very slow repair.

I recently made the mistake of transferring my number from vodacom to cell c. I had taken a contract which included a Sony Ericson M4 Aqua. I initially had considerable difficulty activating the sim card. Which I thought was understandable considering that the contract had been taken out the week before christmas. 10 days after getting the contract I was eventually able to use the sim card. At this point I realised that the second sim port on my new phone was not working and that it was overheating with use. <br> <br> At this point my new phone was sent in for repairs (as the 7 day warranty had lapsed). I was rather saddened to discovered that due to \abuse\" of the second sim port. (I had put a sim card in the wrong way round once). The entire bill was rated as a repair and not a factory fault. I eventually got a qoute and was able to submit a claim in the end of february. I am now trying to track my claim and simply cannot get hold of the call centre. (In spite of holding on the line for over 15min waiting for an answer to my call)<br> <br> This has been a very frustrating process. I am considering finding a way of terminating the contract."