FAULTY PHONE

Item: Cell C
Rating: 1
Author: Leonie S

<p>I received a Huawi P9 yesterday and when i got home the phone battled to unlock!! Ive taken this phone into the CELL C shop i received it from and they now telling me they have to send it in for repairs?!and i must want % working days? and they cut my sim so am i supposed to go without a phone now??? I want a NEW phone not a faulty or repaired phone otherwise i wouldv bought a 2nd hand phone.</p> <p>The manager is useless!!! I will cancel this debit order and NEVER pay for a broken phone! i had this phone less than 24hrs!!!</p>

Helpful (0)

Replies (4)

Cell C's replyOfficial

12 Jan 2017, 14:19

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,

Cell C's reply12 Jan 2017, 14:19

Official

Best regards,

Leonie S's updateReviewer Update

12 Jan 2017, 14:29

We stood THREE HOURS in the cell c store with absoultely disguisting service with staff that dont know what to do??? do your staff not go for training? This response is **** and unacceptable because i got the exact same response off another site!

Leonie S's update12 Jan 2017, 14:29

Reviewer Update

Cell C's replyOfficial

13 Jan 2017, 11:34

Nelly has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,

Cell C's reply13 Jan 2017, 11:34

Official

Nelly has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,

Leonie S's updateReviewer Update

16 Jan 2017, 08:17

she did not have any solution for me, said she would call back friday morning and im STILL waiting????

Leonie S's update16 Jan 2017, 08:17

Reviewer Update

she did not have any solution for me, said she would call back friday morning and im STILL waiting????