1 reviews | Active since Nov 2016
Faulty phone
I just took a phone with Cell C for a new iPhone, now I cannot hear a person from the other side, the speaker is faulty or something I am calling customer care, support and no can help me because they keep transferring me from pillar to post. I am so annoyed and I need my phone fixed or changed. I just started using the phone last week and thought its because I did not understand I will fix it but volume still the same. Now the agent advised speaker is faulty. My phone rings just fine I have a problem hearing another person from the other side. Now when I call Cell c they will give stories and all. I need is a reference number for my query and like I explained I will not be able to go to a Cell shop since I work too. this is a new contract I won't pay for a faulty phone for 24 months or will take this further. When i eventually get a chance to go there I will be told I took so long with the phone blah blah blah blah they can not help me. SO help me now since I need my speaker on my iPhone 7 working or you must come collect your phone and refund me period.
Unfortunately, your contract is over the OBF (Out of Box Failure) period where an exchange could have been an option. As advised in the Terms and Conditions of your subscriber agreement, this period is the first 7 days from receipt of your device.
You would need to book the device in for repairs at your nearest Cell C store.
Regards
DA
Unfortunately, your contract is over the OBF (Out of Box Failure) period where an exchange could have been an option. As advised in the Terms and Conditions of your subscriber agreement, this period is the first 7 days from receipt of your device.
You would need to book the device in for repairs at your nearest Cell C store.
Regards
DA