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MS
Marc S

1 reviews | Active since Jul 2011

30 May 2018, 06:41

Faulty Lte A router

I’ve called advanced technical support twice for help but still my problem continues. The red light above my power button keeps flashing and my signal bars indicator, turns magenta.

Please will someone fix this problem once and for all!!!

0
Replies (12)
Cell C
Cell C's reply30 May 2018, 07:36
Official

Good morning Marc

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply30 May 2018, 09:59
Official

Please be advised that Lungile has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN

MS
Marc S's update30 May 2018, 12:50
Reviewer Update
Please note, as explained on the phone, I need this router working urgently!! I work for Global Company and run Webex sessions daily. I need connectivity, please! Please treat this as an urgent requirement? Thxs
Cell C
Cell C's reply30 May 2018, 14:37
Official

Noted.

Regards

Cell C | PN

MS
Marc S's update30 May 2018, 19:39
Reviewer Update
Guys, please, this is the second night I don’t have a working router!!!! I have to host work WebEx meetings !!!! Please, for God’s sake. Fix my problem!!!
MS
Marc S's update31 May 2018, 10:59
Reviewer Update
Hi This is day three without a working Lte router. Please, please, please, please!!!!!!!
Cell C
Cell C's reply31 May 2018, 11:16
Official

A follow-up request has been sent and feedback will be provided.

Regards

Cell C | PN

Cell C
Cell C's reply31 May 2018, 15:50
Official

Lungile has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

MS
Marc S's update31 May 2018, 16:50
Reviewer Update
My problem is NOT resolved!!!!!!!! I still don’t have a working router!!!!!!! Three full days with no solution !!!!!!!
Cell C
Cell C's reply01 Jun 2018, 07:57
Official

Lungi confirmed that she is attending to your query. Feedback will be provided as soon as possible.

Regards

Cell C | DA

MS
Marc S's update01 Jun 2018, 08:25
Reviewer Update
Fourth day!!!!! No working router!!! Can’t do my job.!!!!
MS
Marc S's update01 Jun 2018, 11:38
Reviewer Update
Guys, I’m still waiting for someone to call me today? I’m also waiting for my router problem to be fixed? Fourth day!!!!!