JF
JANICE F
1 reviews | Active since Oct 2015
28 Nov 2023, 05:21
Faulty laptop run around
I got a laptop and router deal through cellc online in February 2023, the laptop became faulty in September 2023. The store can't help me because they don't deal with online contracts and I was told to contact platinum warranty. Platinum warranty needs me to provide paperwork, cellc customer care is unable to provide me with this paperwork and I do not understand why as this is something that they are supposed to have on their system. Cell c eventually made arrangements for the laptop to be collected from me only for it to be delivered back to me a week later as cellc has sent it to the wrong place, meaning it is now a month later and I am still struggling to get help with a faulty laptop and cellc is just giving me the run around wasting my time while my warranty time is running out. Cellc has my email address and alternative contact numbers but nobody is getting back to me despite having logged various incidents (I've lost count) with the call centre.
Helpful (0)
Replies (12)0
Replies (12)JF
JANICE F's updateReviewer Update
11 Dec 2023, 17:55Funny..... you've been able to reach me via my cellphone since I've logged this query. Clearly someone can't do their job properly.
FYI the laptop has finally been collected on 10 Dec 2023, I am interested to see how much more you can suprise me by your very poor level of customer service.
FYI the laptop has finally been collected on 10 Dec 2023, I am interested to see how much more you can suprise me by your very poor level of customer service.
JF
JANICE F's update11 Dec 2023, 17:55
Reviewer Update
Funny..... you've been able to reach me via my cellphone since I've logged this query. Clearly someone can't do their job properly.
FYI the laptop has finally been collected on 10 Dec 2023, I am interested to see how much more you can suprise me by your very poor level of customer service.
FYI the laptop has finally been collected on 10 Dec 2023, I am interested to see how much more you can suprise me by your very poor level of customer service.
JF
JANICE F's updateReviewer Update
13 Dec 2023, 16:39AGAIN!!!! CellC sent my laptop to the very same workshop who have once again confirmed that they do not repair laptops and that it needs to be sent to platinum warranty. What back and forth nonsense is this when I told you guys exactly what the situation is? Putting your customer at an inconvenience is an understatement. Let me wait for your response in which you will reply "sorry......"
JF
JANICE F's update13 Dec 2023, 16:39
Reviewer Update
AGAIN!!!! CellC sent my laptop to the very same workshop who have once again confirmed that they do not repair laptops and that it needs to be sent to platinum warranty. What back and forth nonsense is this when I told you guys exactly what the situation is? Putting your customer at an inconvenience is an understatement. Let me wait for your response in which you will reply "sorry......"
JF
JANICE F's updateReviewer Update
28 Dec 2023, 18:38You can contact me on the details provided. You've tried contacted me once yesterday and I missed your call bcoz I am at work
JF
JANICE F's update28 Dec 2023, 18:38
Reviewer Update
You can contact me on the details provided. You've tried contacted me once yesterday and I missed your call bcoz I am at work
Cell C's replyOfficial
28 Dec 2023, 19:36Please advise the convenient time we can contact you .
Cell C | NH
Cell C | NH
Cell C's reply28 Dec 2023, 19:36
Official
Please advise the convenient time we can contact you .
Cell C | NH
Cell C | NH
JF
JANICE F's updateReviewer Update
28 Dec 2023, 19:39You can contact me tomorrow 29.12.23 any time. I'll be waiting for your call. Thanx
JF
JANICE F's update28 Dec 2023, 19:39
Reviewer Update
You can contact me tomorrow 29.12.23 any time. I'll be waiting for your call. Thanx
Cell C's replyOfficial
28 Dec 2023, 19:56Thank you , we have updated the team.
Cell C | NH
Cell C | NH
Cell C's reply28 Dec 2023, 19:56
Official
Thank you , we have updated the team.
Cell C | NH
Cell C | NH
Cell C's replyOfficial
15 Jan 2024, 15:11Dear Janice Ferreira
We apologize for the delay in resolving your issue , our team attempted to contact you to no avail . Please advise the convenient time to contact you.
Regards
Cell C | NH
We apologize for the delay in resolving your issue , our team attempted to contact you to no avail . Please advise the convenient time to contact you.
Regards
Cell C | NH
Cell C's reply15 Jan 2024, 15:11
Official
Dear Janice Ferreira
We apologize for the delay in resolving your issue , our team attempted to contact you to no avail . Please advise the convenient time to contact you.
Regards
Cell C | NH
We apologize for the delay in resolving your issue , our team attempted to contact you to no avail . Please advise the convenient time to contact you.
Regards
Cell C | NH
JF
JANICE F's updateReviewer Update
19 Jan 2024, 14:17I have received my laptop back. My laptop has marks on that it did not have when it was sent away. You can tell that it fell, if you want pictures I can send it to you. This is unacceptable. I need you to contact me ASAP with a way forward.
JF
JANICE F's update19 Jan 2024, 14:17
Reviewer Update
I have received my laptop back. My laptop has marks on that it did not have when it was sent away. You can tell that it fell, if you want pictures I can send it to you. This is unacceptable. I need you to contact me ASAP with a way forward.
JF
JANICE F's updateReviewer Update
19 Jan 2024, 16:01What is the email address to which I must send this to?
JF
JANICE F's update19 Jan 2024, 16:01
Reviewer Update
What is the email address to which I must send this to?
JF
JANICE F's updateReviewer Update
19 Jan 2024, 16:15Email sent. Please check your inbox.
JF
JANICE F's update19 Jan 2024, 16:15
Reviewer Update
Email sent. Please check your inbox.
JF
JANICE F's updateReviewer Update
22 Jan 2024, 12:02Hi. When can I expect feedback on the above matter please?
I need to add that the laptop was not even Bubble wrapped when I received it, my box that my laptop was in is also damaged as a result of how recklessly it was handled.
I need to add that the laptop was not even Bubble wrapped when I received it, my box that my laptop was in is also damaged as a result of how recklessly it was handled.
JF
JANICE F's update22 Jan 2024, 12:02
Reviewer Update
Hi. When can I expect feedback on the above matter please?
I need to add that the laptop was not even Bubble wrapped when I received it, my box that my laptop was in is also damaged as a result of how recklessly it was handled.
I need to add that the laptop was not even Bubble wrapped when I received it, my box that my laptop was in is also damaged as a result of how recklessly it was handled.
JF
JANICE F's updateReviewer Update
30 Jan 2024, 14:19Can I get someone to contact me with some feedback please. NELISIWE KOI has been dealing with my query this entire time, I have contacted her on Thursday 25 January 2024 and she told me that the issue is being investigated. I have not not heard from her or anybody else since then and I have been trying to get hold of her on the number provided in her emails.
JF
JANICE F's update30 Jan 2024, 14:19
Reviewer Update
Can I get someone to contact me with some feedback please. NELISIWE KOI has been dealing with my query this entire time, I have contacted her on Thursday 25 January 2024 and she told me that the issue is being investigated. I have not not heard from her or anybody else since then and I have been trying to get hold of her on the number provided in her emails.