Faulty Iphone - OBF!!!

I've been a Cell C contact holder for more than a year at this Time in Point.<br> <br> I was due for an upgrade early Nov, went to various stores and the phone I wanted had not been available.<br> however a wonderful consultant had called me and offered me something nice so I figured Id take it.<br> I must Compliment her on a job well done through out the upgrade, she assisted me with the phone, explained the contract and terms - Thank you Raya.<br> MY Complaint - My phone was faulty speaker had been giving problems, went into Cell C east rand mall & they could not accept the phone fair enough. I've been following on repair and was told a tech is busy with it. My last call feedback Phone has not reached OBF department. I am annoyed by the fact that Cell C WILL NOT!!!! issue me a new phone even though fault is on Cell C side. I am so disappointed by this, failure with assistance and relevant feedback. From what I understand that there is more than enough stock of the mobile. I've spent hours holding been transferred back and forth yet still No answer to why I cannot be issued a new phone yet it was returned within 7 day return policy....where is the loyalty here? Thank you Cell C