Faulty iPhone 5s delivered

I'm so disappointed & doubt I'll ever use Cell C Direct ever again. I was uncomfortable with the idea in the first place but I chose to give it a try.<br> <br> Upgrade done on the 9th of Oct. iPhone 5s delivered yesterday the 12th is faulty and this was confirmed by iStore staff that were about to help me set it up today after my simple sim swap was successful. Sim slot refuses to open.<br> The procedure that the call centre agent from cell c direct told me needs to be followed seems so unfair as this is not my fault!!! I am now stuck with a nano sim i can't use.<br> I don't think any of your employees understand the hopelessness & utter disappointment we feel as customers when we find ourselves in such a situation.<br> How did I land up with a phone from APPLE that's faulty in the first place???? How many iPhone 5s devices ever ever have such an issue?<br> I feel helpless, hopeless & expecting the worst. I feel like I've just been conned. I regret not walking into a cell c store & having my upgrade done in person.