FAULTY HP LAPTOP FROM CELLC CONTRACT UPGRADE

<p>In July 2017 i upgraded my cotract with Cellc for a laptop and for the first time since i got the laptop last night 07/08/2017 whilst attempting to play music i noticed that the speaker isnt working. it just makes funny sounds instead of the sound coming out clearly. So i immediately contacted their custmer care line and the informed me that i will need to call their repairs department in the morning which i did.</p> <p> </p> <p>Instead of getting assistance like them telling they will come collect their laptop and assess where the problem is or give me a new laptop since mine is actually still brand new, they have instead been rude , pushing me from pillar to post with no assistance at all.</p> <p> </p> <p>The laptop is still brand new and as such since it is faulty, i am entitled to proper recourse as a consumer, moreover the laptop still has warranty. I have spent the whole morning calling their call center without any kind of positive assistance, what kind of cunstomer service is this ?</p>