Faulty gadget and inflated bill

Earlier this year my phone was giving me problems with the battery that was getting finished very quick and app that were continuously stopping working one by one. I’d check memory space which I would have thought was the cause and I would find that I still had enough space, and I would update the software and that wouldn’t assist with the problems I was experiencing either.

Unfortunately we went to lockdown without having reported my problems to cell c with which I have a contract with. Soon when cell c reopened from lockdown I communicated with them via email and they advised me to hand in the phone to the nearest cell c store which is @ Randburg square, which I did. On my first attempt I was turned back because I did not have my ID with me, which did not make sense because I still had my license card with me for identification, few days later I came back with my ID and I was turned back again because the courier has not picked up phones that were booked before mine.

I continuously kept communicating with their customer service through emails and calls without getting any solution, and the advised me to take in again for the third time, and this time I spent more than an hour with the lady trying to book the phone in for repairs and she was not successful because of their system error, she undertook to call me once the system has been fixed to bring the phone in. she called a couple of days later saying she was still experiencing the same problem even after she was told that the error was fixed and still committed to call me once it has been fixed to hand in the, that was the last time I heard from her and it is more than two months ago. I continued sending emails to their customer service department and to date the matter with my phone hasn’t been resolved.

Instead I’ve been hit with an inflated bill which I queried a couple of weeks ago over the phone call, the guy could not explain it and logged a case which I haven’t received any feedback on and the inflated bill is supposed to be going through debit later this week and I am asking myself if they are expecting me to let that debit to go through when I’ve given them ample of time to rectify it?