NM
Norman M
1 reviews | Active since May 2014
14 Apr 2016, 10:56
Faulty device and Wrong Activation
I call the call center to order a 5G day and 15G data deal that is currently running. The delivery was quick but the device is faulty as it is not charging I requested that they come collect it to give me the working device, I was told I need to wait up to 21 days to get the working device. I also learn that the package that was activated is not the one I signed up for they activated 1G day package. I raised it and I was told to wait five days for this to be sorted. Seems as if the agents don't have sense of urgency. Can this be sorted before I cancel the contract.
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Cell C's replyOfficial
14 Apr 2016, 11:00Hello nsmkhonza,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply14 Apr 2016, 11:00
Official
Hello nsmkhonza,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,