AJ
Asanda J

1 reviews | Active since Feb 2015

03 Mar 2015, 08:54

FAULTY DEVICE AND PROLONGED REPAIR

Good day Hello Peter<br> <br> I wrote to you in January complaining that my device had been gone for repairs for far too long after the phone completely switched off just two months since I received the contract. I initially booked my phone with cell c on the 24th of December 2014 and the device was returned on the 4th of February. I noticed after receiving the phone that it switched off every 10-15 minutes and returned it again to cell c on the 6th of February and the phone has been gone ever since. <br> <br> After my first complaint to you a gentleman named Maropeng Motana assisted me and reassured me that they will assist me with speed, he called about three times and was suddenly quiet. I sent him an email but I have not received further communication from him. I am tired of this and do not want the phone anymore, I want the contract cancelled because cell c has not deal with me in good faith.<br> <br> Regards<br> <br> Asanda Jakavula<br> <br> ***<br>

0
Replies (1)
Cell C
Cell C's reply03 Mar 2015, 09:12
Official
Hello Asanda85,

Thank you for posting to us.

A follow up request has been sent to Maropeng and feedback will be provided. Do expect to hear from him soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN