Faulty device A53

Listen here and listen well for understanding. A process is simply just that a process, often those processes are not suitable for client needs and resolution mechanism, this process currently is just that... the fact that i handed in a device that i acquire 6/7 months after the 1st devices, only for it to give in and give problem way sonner than the older devices is reason enough to change process... This Nelisiwe woman must never call me back, or i will swear at her so badly she will feel naked. i want to speak to her supervisor who should be weary of my nature, i have little if non tolarance for BS... Nelisiwe was simply repeating the same ******* i do not want to hear... I dont want a fixed device, i want a replacement device, this is by no means a request for a Z flip device, i imply want a device that is reliable, like the A12, A32 that are coming to an end in under 6 months and are still fully functional. i dont want a device that has a history of failure, failure is the last standard in life i want to asscociate myself with, yes its a learning curve, i've since learnt that that device is junk, nonsense, ******* and must be RTS... Return to sender, i remember waiting for this phone and was told no stock he he he Japan chine Tokyo kae kae mafasteng, clearly it was rushed to my hands without proper QA standard, that thing is useless... lastly i'm unable to do half my work as a OTP is sent to my 061 number that is currently out of a phone, how am i then supposed to raise funds to continue with the upkeep of my payments when i not doing work... ai man please i need a working device ASAP... when you call me, have this solution in mind not the retoric i was getting from Nelisiwe. i also want recourse and feedback on the call i made from *** on Monday evening regarding line ***... NOW!

Good day. I have connected my sim cards to a new device that i had to acquire to ensure that my work life continues uninterrupted. This would me that I'm now able to take the call from Nelisiwe supervisor, please ensure that the follow up call is made, waiting is not my strongest points, i have no patience! I'm also exploring all avenues available to me to further escalate this matter purely on the quality of the device supp****.

regards,
Nhlapho

and still no one has contacted me...

*** or ***

Good day Cell C. Thank you for your assistance with the enquiry as per the trail, I'm satisfied with the resolution of it that we resolved on 13.11.2023 with Mmapule at the Centurion Mall Cell C store. This is the type of resolution I was proposing initially, I'm not sure why it took this long to get to it, after showing off my unpleasant side to a few of your staff members, I can only but say this: resolving an issue requires an impartial mindset, coming into an argument with the I'm always right, rules are rules attitude is not in the good benefit of the member, it's all about bottom line margins which is really not what we need. The amount of stress and financial regress cause to me to get here is uncalled for and I hope you will not treat me or another member like that again in the future. Thank you to the lovely lady from Samsung who listen to understand, my enquiry is resolved. You know why, brand reputation is key, and she was fully aware of this. In closing, please follow up on why Siyabonga and her Team leader never honored their promise to send my contract as I had requested it from them, upon the start if this call, if you can assist me with that part, then we are good to go, until the next episode becaus  as Murphys law would have it, I'll be next again.