CB
Clare B
1 reviews | Active since Oct 2017
25 Oct 2017, 14:02
Faulty device
i received my device and it is faulty. ive been told it has to be sent away to be checked but i havent even had it 24hrs. was delivered by RAM. ive been given the run around and all this after for 2 months my account was debited and i hadnt even received the device or sim card. then for 2 days i have to take off work and wait for RAM to deliver and now the device is faulty and i keep getting the run around. i want to cancel the contract but keep getting begged by the sales consultant to give her a chance to resolve it but still no answer since 8am this morning when i visited the store in stellenbosch. not a good start to the relationship with CELL C.
i want answers and resolution and i expect someone IN MANAGEMENT to call me ASAP **********
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Replies (2)
Cell C's replyOfficial
25 Oct 2017, 14:15Good afternoon Clare
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply25 Oct 2017, 14:15
Official
Good afternoon Clare
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
Do expect communication.
Regards
Cell C | PN
Best regards,
CB
Clare B's updateReviewer Update
26 Oct 2017, 10:02I got a phone call yesterday afternoon and was promised that the problem would be resolved. We still waiting for someone to call today. The device has been collected AND to add insult to injury my account was debited by CELL C again for NOTHING. 3 months of this now. Taking money and i have no device no contract and when i FINALLY get the device its faulty AND money gets taken again. This is the worst service i have ever received. The management dont even care and cant even rectify this timelously. it is disgusting. SOMEONE BETTER CALL ME URGENTLY FROM CELL C MANAGEMENT AND HAVE THIS RECTIFIED TODAY OR I WILL CONTACT A LAWYER.
CB
Clare B's update26 Oct 2017, 10:02
Reviewer Update
I got a phone call yesterday afternoon and was promised that the problem would be resolved. We still waiting for someone to call today. The device has been collected AND to add insult to injury my account was debited by CELL C again for NOTHING. 3 months of this now. Taking money and i have no device no contract and when i FINALLY get the device its faulty AND money gets taken again. This is the worst service i have ever received. The management dont even care and cant even rectify this timelously. it is disgusting. SOMEONE BETTER CALL ME URGENTLY FROM CELL C MANAGEMENT AND HAVE THIS RECTIFIED TODAY OR I WILL CONTACT A LAWYER.