1 reviews | Active since Oct 2025
Faulty debit failure
Worst experience, contract cancellation was processed successfully on the 01/08/2025 and I'm told that my contract was terminated on 01/12/2024, now tell me how am I supposed to make sense on that without further explanation, and yet I'm due for billing again for the month of October due to debit failure, yet I provided customer careline with a statement for the transaction, the assistant *** I spoke to failed to explain the core to this. Reference number for the case ***. and I'm told after that I still have an outstanding amount on a second account, I hate being told that I failed to pay a debit order due to insufficient funds where as all debits go through in different line simultaneously and funds were available in my account where Cell c debits from. This feels like a **** because every time I'm being transferred to contracts department the call just takes me straight to call rating. This is nonsense
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how concerning this situation must be, especially regarding your contract dates, billing, and debit order issues.
We appreciate the information you provided, including the transaction statement, and this will help our teams resolve the matter more effectively. Please be assured that your case has been escalated to the appropriate team for urgent review.
We truly value your patience as we work to correct this issue. Your experience does not reflect the service standard we strive to maintain, and we are committed to resolving this as quickly as possible.
Regards,
Cell C | MMa
Best regards,
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how concerning this situation must be, especially regarding your contract dates, billing, and debit order issues.
We appreciate the information you provided, including the transaction statement, and this will help our teams resolve the matter more effectively. Please be assured that your case has been escalated to the appropriate team for urgent review.
We truly value your patience as we work to correct this issue. Your experience does not reflect the service standard we strive to maintain, and we are committed to resolving this as quickly as possible.
Regards,
Cell C | MMa
Best regards,
Thank you for taking time to speak to our support team.
Following up on your recent query regarding the debit on your account, we are pleased to confirm that both of your contracts were successfully cancelled on 30 August 2025. Upon investigation, it was found that:
▪️Account *** had an outstanding balance of R22.40, which was due to a loan/advance airtime taken on 30 August 2025.
▪️Account *** reflected R41.59 due to data usage exceeding your bundle for August.
We have since received your payment of R22.40, and both accounts are now fully settled and closed.
We sincerely appreciate your patience while we worked to resolve this matter. We always strive to deliver efficient and transparent service, and your feedback plays an important role in helping us improve.
If you are satisfied with the outcome and the way your case was handled, we would be truly grateful if you could update your review and rating on Hello Peter to reflect your experience. This helps us recognize our team’s efforts and continue improving our service quality.
Regards,
Cell C | MMa
Best regards,
Thank you for taking time to speak to our support team.
Following up on your recent query regarding the debit on your account, we are pleased to confirm that both of your contracts were successfully cancelled on 30 August 2025. Upon investigation, it was found that:
▪️Account *** had an outstanding balance of R22.40, which was due to a loan/advance airtime taken on 30 August 2025.
▪️Account *** reflected R41.59 due to data usage exceeding your bundle for August.
We have since received your payment of R22.40, and both accounts are now fully settled and closed.
We sincerely appreciate your patience while we worked to resolve this matter. We always strive to deliver efficient and transparent service, and your feedback plays an important role in helping us improve.
If you are satisfied with the outcome and the way your case was handled, we would be truly grateful if you could update your review and rating on Hello Peter to reflect your experience. This helps us recognize our team’s efforts and continue improving our service quality.
Regards,
Cell C | MMa
Best regards,