Faulty Cell Phone

I had my Sony phone delivered to me on 10/03/2015 on 11/03/2015, i repotred that the screen was faulty. They said that they will send for a courier to collect it. But instead of replacing it as they should do immediatly, the said they will first have to send it back to the factory of a check. This is unacceptable as they said if a NEW PHONE is faulty and given back within the first 3 days it will be replaced immediatly. <br> <br> I have contacted the call center asking for my replacement, all they said is sorry you have to wait 5 working days!!!<br> <br> I have no phone and they are also not willing to assist me with a loan phone, YET I STILL HAVE TO PAY FOR THE SERVICE WHILE I HAVE NO PHONE.