FAULTY CELL PHONE

I would like to share a disappointed story with cell c. on the 18 of November 2019 I bought a Samsung A705F Galaxy A70 at Cell C Midlands C shop 71 in Pietermaritzburg. on the 25 of November 2019 I woke up and the phone was blank. I want to the branch to return the phone on the 20 November 2019 and it was taken by the consultant Tarvin and he said the phone will be sent for repairs. after two weeks I did not receive any response from the branch and I decided to go by myself to make a follow up to my surprised I was tod by the manager that they cannot help me I must call the repairs department and do the follow up because it out of their control. I called the repairs department, I spoke to several consultant but lastly i spoke to Thabani and he told me that i need to pay R2000, I told him that it wont be possible because it was not my fault, the phone was phone was faulty, bear in mind that it was within 7 days and its a contract phone. according to my knowledge Cell C were suppose to give me a new phone. its been 2 months without a phone, i am so disappointed with cell c. what makes me angry and disappointed is that Cell C has been deducting my money while the phone is with them. Ive been receiving a bad service from both the Branch manager and the consultant Tarvin. I came back from holidays and I went to the branch again on the 17 of January 2020, I spoke to the manager and Tarvin the consultant, I was told that theres nothing they can do, their jobs is to only sell phones. they gave back my cellphone and it was stretched and looks old it was like someone was using it, I refused to take it back. as we speak the phone is with them. I wasted so much money as I am travelling to the Branch. I am so disappointed with cell c. I need my phone back and I need a new phone. I will be taking this matter to my lawyers.