faulty cell c device

<p> </p> <p> </p> <p>Good day,</p> <p> </p> <p>I purchased a cell c deluxe for my husband last Friday 30/07/2017 from the westgate cna. </p> <p> </p> <p>We actually wanted to take the mobile trendy or the mint pearl but none of the demo models work at all. Thus we could not judge to see which would be our best option. Unfortunately, despite the salesmans effort and advice, we had no choice but to buy the cell c deluxe. My husband is now unhappy about our purchase as we feel that we didn't have much of a choice given the circumstances. I contacted cna and cell c asked if I was able to bring it back and rather get one of the other cell phone devices, but when I called through to the store he said that if we do bring it back it would take 3-6 weeks for you guys to send it to service provider for assessment. CNA is now saying we came to late for the out of box policy ( Friday 7 July 2017) and says cell c will not replace device. This phone has a lot of issues and we cannot use it. No one is responding and it's been a month since I've made contact. I just want my R800 back </p>