Fantastic service from fibre team - Not

Good day Mr Stevenson,

Based on the article on mybroadband.co.za, Cell C will compete on service not price.

Well for the past 2 weeks I have been struggling with your *********** fibre team to upgrade my line from 50Mbps to 100Mbps.

After numerous requests for me to do speedtests, pings, restarts, escalations, etc. the onus was on me, the customer, to prove to your staff the issue is not on my side and beg them to investigate further.

Two weeks later, I am still being billed for the upgraded line, without the upgraded service. I have requested the cancellation my service and will find another isp. Now your wonderful fibre team will not downgrade my line for the duration of the notice period so I will pay for a 100Mbps line without the equivalent service.

A business and support model like led to a bleed of customers and not be competing in anything, let alone price.

CF215690 - your support staff are useless and unhelpful CF197333 - your pricing is higher than your competitors CF216405 - Cancellation of line but still expected to pay for the service you are unable to provided