Fantastic service from Cell-C Fibre Support and Frogfoot Fibre.

Wednesday 20 September 2023 my internet connection had been down for several hours, so around lunchtime I called Cell-C Fibre Support for help. I was told that the problem would be “escalated”. Past experience with numerous other entities has given me reason to believe that “escalate” means a bottomless pit and no hope of resolution. Instead, minutes later, I received an SMS with the “ticket number” of the logged fault report. This was followed by a call from a Frogfoot Fibre’s technician Faadique informing me that he/they would be at my premises first thing in the morning. By 9 a.m. my internet connection was restored and was confirmed by a follow-up call with Cell-C Fibre Support. My grateful thanks to Anele Shezi and Mkanyaso Mtuli of Cell-C Fibre Support (in eThekwini/Durban) and Faadique and Vuyani of Frogfoot (in Gqeberha/Port Elizabeth).