Falsely reporting customers to the National Credit Bureau

I have logged a complaint on hello peter on 18 April regarding cell c falsely handing me over to the credit bureau. The replyed with a personal response which I answered. Today is 25th April and I am still waiting for an answer. How long can it take to see that I have paid my account in full which you acknowledged via an email last year already. This company does not come back in person but just reply to an complaint via an email which they never answer you again. Seems the only way is to resort to social media and an attorney. Maybe then I will get response from a real person who actually knows what they are doing. Cell C you need to work on your client service URGENTLY. I want to speak to an employee!