Falsely offers a loyalty reward and instead spams you

A week or two ago one of Cell C's sales reps phoned me to offer me an extra data package because I was such a loyal customer. She explained that my monthly bill is R520 and she can offer me this data package valued at R99 and bring down my monthly bill to R450. I then asked her why they would give me more data and charge me less, and she answered that it is because I am a loyal customer. This still didn't make sense to me and I asked her more than once if my only monthly payment to Cell C would be the R450 she mentioned. I explicitly asked this a few times, and after she confirmed, I decided to take her up on the offer if it will save me money. She continued rambling through the terms and conditions and a few days later my data sim was delivered to me. It still needed to be Rica'd and I haven't got around to it yet. Then I received my bill for the end of this month, and it is R634.

I phoned them, first speaking to a rude and impatient female sales rep who couldn't help me. Then I phoned again and spoke to a male sales rep who understood my situation and did his best to help, eventually transferring me to the cancellation department. There I spoke to another male sales rep, very unfriendly and interrupting me more than once when I tried to explain why I was so upset. Eventually he said that the only thing they can do is an immediate cancellation, but I will still have to pay for the first month, even though the data sim is not even activated yet.

I have been with Cell C for about 17 years and feel that they don't care at all about loyalty. In today's economy they should start appreciating loyal customers as they are hard to find. I will be looking into other service providers who would hopefully appreciate my business more.

I am highly disappointed in Cell C.