DG
Danielle G

1 reviews | Active since Feb 2017

09 Jan 2020, 16:22

False ******** Advertising

Last year October Cell C called and offered me a data package for the amount of R138 per month for the duration of 24 months which I accepted. the agent advised that I could terminate the subscription at any given time with no extra costs. The first deduction via debit order was for pro-rata and the second was for R845.45 and the third one for R1575 which I clearly don't understand. I've logged a call disputing the deductions and the subscription, but they cant seem to resolve the issue. How is it possible that you sign up for one thing and end up paying so much for a data bundle that was agreed upon for R138 /p/m

0
Replies (2)
Cell C
Cell C's reply09 Jan 2020, 18:57
Official
Good Evening Danielle 

Thank you for making contact with Cell C regarding your account. 

The matter has been escalated and our team will be in touch to assist. 

^NS 
DG
Danielle G's update24 Mar 2020, 09:41
Reviewer Update
Good day Cell C,

Kindly advise why my file was transferred to Blake Attorneys regarding the dispute with regards to the contract. How is it possible you can take such measures for something I didn't sign up for.
No one contacted me or emaile me to inform me about the outcome or to informed me that the case has been concluded. I only found out this morning when I calle your customer care line that the file as been transferred to Blake and Attorneys.

Please revert back to me as soon.