ZB
Zinhle B

1 reviews | Active since Oct 2013

13 Jan 2017, 12:17

False / Unclear advertising

<p>I have 3 contracts with Cell C.</p> <p>One was due for an upgrade so i called CellC to renew contract. I have to take an advertised deal which included a cash back bonus. I received my cellphone but nothing was communicated about cash back. i called after 2 weeks of receiving the phone to find out. I was told that deal was for people taking new contracts.</p> <p>My concern is that it was mentioned in the advert. I feel CellC is misleading people with their unclear advertising. I simply believe its there way of getting people to take their contracts and pay high premiums.</p> <p>As it is my cellphone contract costs R699 per month.</p> <p>Watch out people for false advertising.</p>

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Replies (3)
Cell C
Cell C's reply13 Jan 2017, 12:45
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply13 Jan 2017, 15:20
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply18 Jan 2017, 11:09
Official

Nelly has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,