DM
Dawid M

1 reviews | Active since Nov 2018

15 Nov 2018, 09:17

False selling by sales department and useless customer care

I have agreed to take a 40GB data contract from one of these telesales agents. When I activated the contract, it was set as a 20GB contract. I immediately logged a query with reference number ********** 235. I was told to wait 2 days then someone will get back to me.

It has been a week, when I call the call centre they tell me there are no queries on my account.

Useless, thieving company that is Cell C.

The best is that with this package was included 1000 Wifi minutes. My phone at the time did not support wifi minutes. The telesales operator then check if the Hisense T5 supports Wifi calling, he confirmed it does and I placed another order for the T5 phone.

Guess what???? I get the phone, try wifi calling and it does not work. I log another query with reference number: ********** 305 Guess what???? This also does not exist on the Cell C system and no one can help me.

My advise....stay away from this company, they are *******

0
Replies (7)
Cell C
Cell C's reply15 Nov 2018, 09:28
Official
Good morning Dawid

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
 
One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN
 
Cell C
Cell C's reply15 Nov 2018, 12:25
Official
Kindly refer to Maropeng's email as he could not reach you on your contact number.

Regards
Cell C | PN
DM
Dawid M's update15 Nov 2018, 13:24
Reviewer Update
I have been caught up in meetings, I am available now. I have spoken to a lady from CellC about 20 minutes ago?
Cell C
Cell C's reply15 Nov 2018, 15:45
Official
Noted.

Regards
Cell C | PN
Cell C
Cell C's reply19 Nov 2018, 15:25
Official
Maropeng tried contacting you with no success.

Regards
Cell C | PN
DM
Dawid M's update19 Nov 2018, 15:34
Reviewer Update
I received a call from the person that originally sold me the contracts and he confirmed that Cell C will cancel both contracts entered into by myself as they cannot meet the sales promises made to me. I am waiting for that confirmation in writing and confirmation when all the equipment delivered to me will be collected and returned to Cell C.
Cell C
Cell C's reply19 Nov 2018, 15:55
Official
Thank you for providing us with feedback.

Regards
Cell C | PN