RH
Rob H

1 reviews | Active since Mar 2013

18 Nov 2016, 09:17

False Promises on delivery of IPhone 7 Plus

<p>I have prepordered an I Phone 7 Plus and was assured at the time of placing my order via Cell C customer Care that I would recieve my phone within a week. That was then delayed. I have recieved false promises from Ram couriers that they will deliver and have not. I cannot speak to anyone in Cell C with authority to assit. It seems Cell C execustives and management are yellow as they hide behind their call centers and escalations departments so as to avoid making any form of conact with the people that actually pay their salries (commonly known as customer).</p> <p>Fed up had enough .</p>

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Replies (6)
Cell C
Cell C's reply18 Nov 2016, 09:30
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

RH
Rob H's update18 Nov 2016, 09:40
Reviewer Update

I will wait with baited breath, as the words, sir we will get back to you have been spoken to me on many occiasions.

Sorry to be sceptical, but it is what it is.

Shocking pathetic.

Get one of your executives to give me a call, then you become credible.

RH
Rob H's update18 Nov 2016, 11:05
Reviewer Update

Still waiting????????????????

RH
Rob H's update18 Nov 2016, 12:07
Reviewer Update

Had a missed call, returned the call, was told the relevant Cell C Agent would get back to me. Still waiting????????????????????????

RH
Rob H's update18 Nov 2016, 12:08
Reviewer Update

Still no follow up by anyone of the executives or management hiding behind the call centres.

Cell C
Cell C's reply18 Nov 2016, 14:20
Official

Patrick could not get hold of you on your contact numbers. However he sent an email advising you of this and provided feedback regarding the delivery.

Regards

Cell C | PN