False promises on contract device delivery

Good day,

I received a call from your sales department to upgrade my contract on the 10-11-2020, I had accepted the contract and was told that since I accepted the contract that day the phone will be delivered within 2 to 3 working days as there is a shortage so I needed to make the decision urgently in order to receive stock. I gave the answer the same day. It has been 19 working days and I have not received the device via courier, Cell C has not even had the decency to inform me since they claim I am a legacy customer, nor an email to advise me on the progress. I call in every week and all I am being told is that there is no stock. My previous contract ended in November, the new contract is effective as of December, so come month end when Cell C needs to debit my account I will be paying for a Device that I have not even received? How is that fair? I would like to receive my device please, even if you guys pull one from a store, this service is not on. I made my decision based on the fact that since there soon was to be a shortage a device is being kept aside for me since I accepted the contract telephonically on that day.

This is absolute terrible service Cell C, I need an urgent resolution to this problem.

Thank you.