EP
Esna P
1 reviews | Active since Sept 2016
23 Jan 2023, 11:37
False Promises
Cell C cannot even stick to their own deadlines - making promises that they simply do not keep! I am so glad that I cancelled the contract, however, I am still paying for the month's notice and yet we are marking one week already that Cell C cannot provide the said service. Please refund me as I was told my escalated matter will be resolved within 48 hours, on the 19th, its the 23rd and still nothing. I cannot afford to be another day without internet. If you don't get payment then you can call very quickly, but rendering the service is another matter with Cell C! I need my internet activated TODAY or you can refund me so I can find another service provider. It is ridiculous to struggle like this for a week already. Where do we draw the line?
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Replies (4)EP
Esna P's updateReviewer Update
25 Jan 2023, 10:57After being asked to "bear with us" we are now on day 9. At least someone called, who 3 minutes in decided that my issue is the sim card and that I must take it to the nearest store to be resolved. I asked to speak to someone else, this person informed me that they cannot help me and that the matter will be escalated. Seems like it's at least one thing Cell C seems to be capable of - escalating - unfortunately they just cannot get past the escalation to resolving issues. I am now officially requesting that this issue be escalated to your highest possible manager, so that I can take this to the Ombudsman. Clearly your call centre cannot resolve this issue and we are absolutely no further. This is really ridiculous. I am told that it gets escalated but it just doesn't go anywhere. I have requested copies of all the calls made and was told to request this at a branch - it just gets more and more preposterous.
EP
Esna P's update25 Jan 2023, 10:57
Reviewer Update
After being asked to "bear with us" we are now on day 9. At least someone called, who 3 minutes in decided that my issue is the sim card and that I must take it to the nearest store to be resolved. I asked to speak to someone else, this person informed me that they cannot help me and that the matter will be escalated. Seems like it's at least one thing Cell C seems to be capable of - escalating - unfortunately they just cannot get past the escalation to resolving issues. I am now officially requesting that this issue be escalated to your highest possible manager, so that I can take this to the Ombudsman. Clearly your call centre cannot resolve this issue and we are absolutely no further. This is really ridiculous. I am told that it gets escalated but it just doesn't go anywhere. I have requested copies of all the calls made and was told to request this at a branch - it just gets more and more preposterous.
Cell C's replyOfficial
25 Jan 2023, 11:46Good day Esna Du Plessis
Your case is still open and with the network team.
Regards
NH
Your case is still open and with the network team.
Regards
NH
Cell C's reply25 Jan 2023, 11:46
Official
Good day Esna Du Plessis
Your case is still open and with the network team.
Regards
NH
Your case is still open and with the network team.
Regards
NH
EP
Esna P's updateReviewer Update
27 Jan 2023, 09:52I should probably not at all be surprised that my issue is now on day 12 and is still no further than day 1. Same lame story is being told: "We have escalated the matter" only to get a call: "we cannot assist you at the moment, but we have escalated the matter" . I have complained, begged, sent emails, requested management to contact me, but nothing! Almost two weeks of no internet but I am expected to bear with Cell C, oh, and of course to pay for this service I am not getting, not to mention paying another service provider who is actually capable of rendering a service. At least Cell C does not lie when they say they will change your life. They sure do, just didn't mention that it would not be for the positive. You are probably doing very well with the funeral policies you are selling, because you will die before getting service - maybe that's what you are going for.
EP
Esna P's update27 Jan 2023, 09:52
Reviewer Update
I should probably not at all be surprised that my issue is now on day 12 and is still no further than day 1. Same lame story is being told: "We have escalated the matter" only to get a call: "we cannot assist you at the moment, but we have escalated the matter" . I have complained, begged, sent emails, requested management to contact me, but nothing! Almost two weeks of no internet but I am expected to bear with Cell C, oh, and of course to pay for this service I am not getting, not to mention paying another service provider who is actually capable of rendering a service. At least Cell C does not lie when they say they will change your life. They sure do, just didn't mention that it would not be for the positive. You are probably doing very well with the funeral policies you are selling, because you will die before getting service - maybe that's what you are going for.
Cell C's replyOfficial
27 Jan 2023, 10:53Good day Esna Plessis
We apologize for the inconvenience caused .
Your matter is being dealt with by the network team , you will be assisted.
Regards
NH
We apologize for the inconvenience caused .
Your matter is being dealt with by the network team , you will be assisted.
Regards
NH
Cell C's reply27 Jan 2023, 10:53
Official
Good day Esna Plessis
We apologize for the inconvenience caused .
Your matter is being dealt with by the network team , you will be assisted.
Regards
NH
We apologize for the inconvenience caused .
Your matter is being dealt with by the network team , you will be assisted.
Regards
NH