FALSE ONLINE PROMOTIONS AND POOR CUSTOMER SERVICE!

CELL C CONTINUES WITH FALSE PROMOTIONS ONLINE. I could not buy the ONLINE PREMIUM 10GB TOP UPSIM ONLY deal having tried numerous times. The web portal generated a message saying "your ID Number has already been registered, please login with your registered number". I was advised by a sales' agent to log in as a guest but it still gave the above message. Later, I couldn't login at all saying my profile will be locked since I've attempted to log in many times.

During these frustrating episodes, I had called the call centre 08 times and spoke to over 10 agents but I still could not be assisted. Instead I got sent from pillar to post. On 2 occasions, they promised that someone will call me but no one did. I get referred to sales, sales refer me to online 'something', all of the above refer me to online technical support, the latter referred me back to sales and so on and it became an endless vicious cycle.

1) Now Cell C must stop making promotions when their systems are not sorted. 2) Cell C must place agents who are not only capable of resolving queries but also must demonstrate sufficient knowledge products and services. Sending me around shows that agents lack capability. A horrible frustrating experience with you due to poor customer service is still fresh in my mind and now this!!! I wasted hours of my productive time doing all this and Cell C will never get it back. I thought I should give you the benefit of the doubt by opting for this deal but I'VE HAD ENOUGH!