NF
Neil F
1 reviews | Active since Apr 2015
09 Apr 2025, 14:55
FALSE negative credit record
I ended my contract in September last year & paid in full in October. Now I see that CellC has negatively flagged my credit record for the last 6 months as a non payer for the last installment? It is pathetic service, and seems that once you leave them they don't have the decency to update your credit record accordingly.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
09 Apr 2025, 15:20Dear Neil Fitzgerald,
Thank you for contacting us.
We sincerely apologize for the unpleasant experience and any inconvenience this may have caused. We understand how important your credit record is and take your concern very seriously. To assist you further, we will escalate the matter to our team for investigation. Kindly confirm if you are reachable on ***. If not, please send us an alternative contact number via private message so we can proceed accordingly.
We look forward to your response.
Regards,
Cell C | GN
Thank you for contacting us.
We sincerely apologize for the unpleasant experience and any inconvenience this may have caused. We understand how important your credit record is and take your concern very seriously. To assist you further, we will escalate the matter to our team for investigation. Kindly confirm if you are reachable on ***. If not, please send us an alternative contact number via private message so we can proceed accordingly.
We look forward to your response.
Regards,
Cell C | GN
Best regards,
Cell C's reply09 Apr 2025, 15:20
Official
Dear Neil Fitzgerald,
Thank you for contacting us.
We sincerely apologize for the unpleasant experience and any inconvenience this may have caused. We understand how important your credit record is and take your concern very seriously. To assist you further, we will escalate the matter to our team for investigation. Kindly confirm if you are reachable on ***. If not, please send us an alternative contact number via private message so we can proceed accordingly.
We look forward to your response.
Regards,
Cell C | GN
Thank you for contacting us.
We sincerely apologize for the unpleasant experience and any inconvenience this may have caused. We understand how important your credit record is and take your concern very seriously. To assist you further, we will escalate the matter to our team for investigation. Kindly confirm if you are reachable on ***. If not, please send us an alternative contact number via private message so we can proceed accordingly.
We look forward to your response.
Regards,
Cell C | GN
Best regards,
NF
Neil F's updateReviewer Update
09 Apr 2025, 16:27Hi -Yes my number is correct
NF
Neil F's update09 Apr 2025, 16:27
Reviewer Update
Hi -Yes my number is correct
Cell C's replyOfficial
09 Apr 2025, 17:00Thank you, our support team will contact you and assist within 24- 48 working hours.
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,
Cell C's reply09 Apr 2025, 17:00
Official
Thank you, our support team will contact you and assist within 24- 48 working hours.
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,
Cell C's replyOfficial
16 Apr 2025, 14:37Dear Neil Fitzgerald,
Thank you for your time earlier today. We would like to confirm that your payment has been successfully allocated, and the settlement letter has been sent to you via email.
Additionally, the ITC update request has been submitted, and please note it may take up to 21 working days for the credit bureaus to reflect the changes.
This matter is now considered resolved and the case has been closed.
Kind regards,
Cell C | GM
Thank you for your time earlier today. We would like to confirm that your payment has been successfully allocated, and the settlement letter has been sent to you via email.
Additionally, the ITC update request has been submitted, and please note it may take up to 21 working days for the credit bureaus to reflect the changes.
This matter is now considered resolved and the case has been closed.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply16 Apr 2025, 14:37
Official
Dear Neil Fitzgerald,
Thank you for your time earlier today. We would like to confirm that your payment has been successfully allocated, and the settlement letter has been sent to you via email.
Additionally, the ITC update request has been submitted, and please note it may take up to 21 working days for the credit bureaus to reflect the changes.
This matter is now considered resolved and the case has been closed.
Kind regards,
Cell C | GM
Thank you for your time earlier today. We would like to confirm that your payment has been successfully allocated, and the settlement letter has been sent to you via email.
Additionally, the ITC update request has been submitted, and please note it may take up to 21 working days for the credit bureaus to reflect the changes.
This matter is now considered resolved and the case has been closed.
Kind regards,
Cell C | GM
Best regards,