False Migration, No Support!

On the 1st of August 2020 I woke up to a message stating my contract was migrated. First issue is that I never migrated it, so who did? No one could tell me. Secondly it is an upfront package which means it was paid upfront in full every month... How can they migrate it without consent.

After 2 weeks of phone calls... eventually someone calls from Cell C and says they apologize and that they will resolve it. They gave me 5gigs free data and said they would reinstate my original package. They did also however want me to pay a prorata amount on a package paid upfront in full...No one could give me an answer.

It is now September 1st. Guess what? The issue is still not fixed. I have no data, no voice or sms. I use my phone for business. So this is high inconvenient. So I call them again this morning. Only To be told that they will escalate it (again) and someone will contact me in the next 2 days!!!

I think their packages are fairly priced but their service and support is absolutely sub standard! 0 out of 10.