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Angel D

1 reviews | Active since Jun 2017

25 Jun 2017, 04:43

False marketing

<p>I took a contract with Cell c about 4 weeks ago. It's a pinnacle 150 for a Samsung galaxy A7 (2017) at R589 per month for 24months. Before taking the contract I asked if the 150minutes are to any network and the sales consultant said yes.After a few days I tried to make a call to a different network but it couldn't go through. I called cell c customer care and they told me I can only call cell c. I asked if there's anything I can do because I dnt like the package I was given and she said no. I feel that I am wasting my money paying for some things I do not use cause I don't call cell c network at all. Is there anyway I can resolve this,switch to another package with the same amount or less, or just cancel the contract? </p>

0
Replies (3)
Cell C
Cell C's reply26 Jun 2017, 07:48
Official

Hi Ancy

We will listen to the call recordings and assist accordingly. One of our team members will contact you shortly.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply26 Jun 2017, 12:20
Official

Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply27 Jun 2017, 12:10
Official

Derrick confirmed that he has been in contact with you to assist with this matter and provided clarity regarding share calls and free minutes.

Regards

Cell C | PN

Best regards,